Privacy Policy

1. Introduction
Synthetic Lawns Canberra (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://syntheticlawnscanberra.com.au or interact with us.

2. Information We Collect
We may collect the following types of personal information when you use our website or services:

Contact Information: Name, phone number, email address, and physical address (if provided through forms).
Enquiry Details: Information you provide when requesting a quote, measurement, or making an enquiry.
Usage Data: Information about your interactions with our website, such as IP address, browser type, device information, pages viewed, and access times (collected via cookies and analytics tools).

3. How We Use Your Information
We use your information to:

Respond to your enquiries, provide quotes, and deliver our products and services.
Improve our website, products, and customer service.
Communicate with you regarding your requests, orders, or feedback.
Send you marketing communications (if you opt-in).
Meet legal and regulatory obligations.

4. Disclosure of Your Information
We do not sell your personal information. We may share your information:

With trusted third-party service providers who assist us in operating our website or providing services (e.g., website hosting, email services).
If required by law, regulation, or legal process.
To protect our rights, property, or safety, or that of others.

5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Cookies & Analytics
Our website may use cookies and similar technologies to enhance your experience and collect usage data. You can control cookies through your browser settings.

7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

8. Access & Correction
You may request access to, or correction of, the personal information we hold about you by contacting us at the details below.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:

Synthetic Lawns Canberra
2/23 Buckland St, Mitchell ACT 2911
Phone: 0422 227 937
Email: contact@syntheticlawnscanberra.com.au